The mission of Hotel Management Services, Inc. is to create customer loyalty by delighting our guests and enabling our team members.
The HMS core values are faith, integrity, respect, and motivation (FIRM). The organization strives to reflect this in how it does business and how it cares for its team members – its greatest asset.
OUR LEADERSHIP TEAM
With over 15 years experience in commercial real estate sales and development, Philip Cox acts as both a development partner with Mitch Cox Companies and Hotel Management Services, Inc. (HMS). He is a graduate of Southern Methodist University holding a BBA in Real Estate Finance. He also holds real estate licenses in Texas and Tennessee.
Before coming to Mitch Cox Companies, Philip was a successful commercial real estate broker in Dallas, TX with the firm Marcus and Millichap where he transacted over 23 million dollars in sales of office and retail in just two years. During the last five years, Philip has developed retail, self-storage, and hotel projects for Mitch Cox Companies. Now, he focuses primarily on driving growth and acquisitions for the HMS portfolio.
Philip is highly involved in the Johnson City community. He has been a board member of The United Way of Washington County, The Boy Scouts Sequoyah Council, and Good Samaritan Ministries where he served as President. He also serves on the Johnson City Development Authority as well as the Johnson City Community Development Authority.
Byron Browder joined Hotel Management Services, Inc. in January 2020 as the President. Byron has an extensive background in the hospitality industry. His role at HMS is to focus on revenue growth in the existing portfolio of hotels and growth of the company's management services.
Byron is a native of Alabama, most recently living in Virginia.
Tracy has served as the Chief Financial Officer (CFO) of Mitch Cox Companies since 1992. Currently, she serves as both the COO of Mitch Cox Companies and manager of Mitch Cox Construction, Inc.
Before she joined with Mitch Cox, Tracy worked as an internal auditor, a compliance officer, and the CFO of a mortgage and financial services company.
Tracy holds a Master’s Degree in Accounting from East Tennessee State University and a Bachelor of Science Degree in Accounting from Weber State University.
Tracy lives in East Tennessee with her children.
Maile joined HMS in January of 2014, three years after the firm’s founding in 2011. When she started, the company had 10 hotels under management. Under her leadership as the Senior Vice President of Operations, the HMS portfolio more than doubled to 22 properties in seven states. Maile transitioned into the role of Vice President of Strategic Development and Asset Management in 2019, where she leverages over 30 years of hotel management experience to continually refine the focus and strategy of HMS.
In addition to her wealth of hotel management knowledge, Kathy is also a certified executive and corporate coach. Kathy and her husband Joe reside in Johnson City, TN.
Since joining Hotel Management Services, Inc. in January 2017, Terri has led the operations group first as Regional Director of Operations and currently as Vice President of Operations.
Terri has over 30 years of experience in the Hospitality Industry working with major hospitality companies such as Red Roof Inns, Motel 6, Hilton, and Extended Stay America.
A native of Columbus, Ohio, Terri currently lives in Frederick, Maryland.
Since joining the company in 2016, Joe has provided HMS with inclusive compliance consultation services. Joe has over 20 years of experience in providing supply chain and risk management analysis for numerous major corporations.
In his 40th year in the lodging industry, David heads up the Revenue Management and Sales departments for Hotel Management Services. He joined HMS in April of 2016 and immediately had a positive impact on the company’s revenue, contributing to Year-over-Year double-digit RevPAR increases in his first two years.
Before joining HMS, David helped several ownership/management companies, including MHM, Richfield, Sunburst (Choice Hotels) and NextGen Hotels achieve success in their Operations, Sales and Revenue efforts. Most notably, David served as Vice President – Revenue Management of Extended Stay Hotels (Extended Stay America/Homestead Studio Suites). Under the ownership of The Blackstone Group, David was a critical part of the company’s growth to 700+ hotels in North America.
David attended the State University of New York at Oswego and has completed many hotel management related courses around the country. In his free time, David and his wife, Carrie, enjoy traveling, cooking, sports and catching up with his 4 grown children.
Michelle Seitz serves HMS in the capacity of Revenue Manager. She joined the company in 2019 and has an extensive background in the hospitality industry. She is responsible for the management of revenue and rates for a group of hotels within the HMS portfolio. Michelle is located in Pennsylvania.
Joyce provides sales leadership to ten HMS hotels in six markets. Joyce has ten years of hospitality support and sales experience with larger management firms and publicly-traded entities. Joyce’s account management and extended stay market knowledge brings revenue growth opportunities daily.
Brad has served as Area Sales Director at Hotel Management Services since January of 2018. Before he joined with Hotel Management Services, Brad has held many leadership sales roles in timeshare, construction and hospitality spanning the past 25 years. Brad is a native Texan and resides in Clermont Florida with his Wife and two Daughters. Brad and his family have been lifelong members of The First United Methodist Church.
Martin Flannery (Marty) joined the Hotel Management Services team in May 2019 as the Director of Sales at the Clarksville, IN Suburban. Marty was promoted to Area Director of Sales in January 2020. Marty's role is to engage in sales relationships with current customers and bring in new extended stay business. Marty brings a vast experience in hospitality to the company, including operations management and sales and marketing experience. Marty is excited to bring his passion and motivation along with his sales strategy to create revenue opportunities.
A native of Louisville, KY, Marty lives along the Ohio River with a great view of the Indiana State Park. Marty has two daughters and enjoys time with his family and pet Noel, as long as they watch University of Kentucky basketball.
Omarra brings 18 years of extended-stay experience to HMS, 15 of which she spent as a District Manager with Extended Stay America. Omarra joined the Hotel Management Services family as an Area Manager in June of 2016 where oversees Greenville South Carolina and Macon Georgia Markets. Omarra was a recipient of the prestigious Dale Carnegie Highest Achievement Award in 2016.
Omarra is an active member of Hopewell Baptist Missionary Church, participating in outreach ministries where she provides fellowship and caring for the elderly community. She also enjoys spending quality family time with her two nephews Israel 6 and Jordan 9.
Chad joined HMS in 2018, bringing over 20 years of experience in extended-stay multiunit hotel management to the team. Since joining HMS Chad has held the position of Area Operations Manager working with hotels in South Carolina and Georgia.
Chad currently resides in the Charleston South Carolina area with his family.
Travis joined Hotel Management Services, Inc. in October of 2018. He has over 27 years of experience in the hospitality industry, 15 of those years in multi-unit hotel operations. Throughout his career, Travis has held senior leadership positions at the property and corporate office levels.
Travis is responsible for training and coaching the internal and external requirements as well as brand standards to ensure a positive guest experience at all our properties.
Residing in Gray, Tennessee Travis is active in the community as a member of Grace Meadows Church. He has been married to his beautiful wife for 25 years and has 2 wonderful children.